interestrateripoff Posted July 24, 2015 Share Posted July 24, 2015 http://www.dailymail.co.uk/news/article-3173217/NHS-worker-19-hit-mobile-phone-bill-21-819-returning-home-family-holiday-Turkey.html NHS worker, 19, is hit by mobile phone bill for £21,819 after returning home from family holiday in TurkeyShannon Mills paid £120 to enjoy plentiful 30MB data limit on summer trip However, a few days in and her O2 bill had surged to more than £4,000 Despite then turning her phone off, cost rose to £21,819 over two weeks Network provider O2 now investigating what happened - having said they recently simplified roaming charges A hospital health care assistant returned home from a family holiday to a staggering £21,819 mobile phone bill. Shannon Mills was given the massive shock after coming back from Turkey to the mammoth demand from network provider, O2. The 19-year-old said she contacted her supplier prior to the trip to see what deals they had and opted to pay £120 for 30 megabytes of data. Clearly no idea how much data using facebook etc.. uses. However I love the fact that she thought £120 for 30mb of data was reasonable and affordable and coming back to a £300 bill was reasonable. Clearly the young have been brainwashed into believing tiny numbers are irrelevant. However 02 clearly should stop bills from becoming this large and put caps in place. Link to comment Share on other sites More sharing options...
Gigantic Purple Slug Posted July 24, 2015 Share Posted July 24, 2015 http://www.dailymail.co.uk/news/article-3173217/NHS-worker-19-hit-mobile-phone-bill-21-819-returning-home-family-holiday-Turkey.html Clearly no idea how much data using facebook etc.. uses. However I love the fact that she thought £120 for 30mb of data was reasonable and affordable and coming back to a £300 bill was reasonable. Clearly the young have been brainwashed into believing tiny numbers are irrelevant. However 02 clearly should stop bills from becoming this large and put caps in place. Doesn't look like it was her fault from the story. Link to comment Share on other sites More sharing options...
Bossybabe Posted July 24, 2015 Share Posted July 24, 2015 You can set a cap on data roaming on O2. Too daft to live. Her bill is more than her annual salary. Link to comment Share on other sites More sharing options...
Executive Sadman Posted July 24, 2015 Share Posted July 24, 2015 Civil servant....nuff said. Link to comment Share on other sites More sharing options...
Gigantic Purple Slug Posted July 24, 2015 Share Posted July 24, 2015 You can set a cap on data roaming on O2. Too daft to live. Her bill is more than her annual salary. According to the story she did ? Link to comment Share on other sites More sharing options...
winkie Posted July 24, 2015 Share Posted July 24, 2015 The phone companies are in the business of making usage confusing/obscuration imo Link to comment Share on other sites More sharing options...
knock out johnny Posted July 24, 2015 Share Posted July 24, 2015 The phone companies are in the business of making money usage confusing/obscuration imo Fixed for you Link to comment Share on other sites More sharing options...
Bloo Loo Posted July 24, 2015 Share Posted July 24, 2015 why bother going on holiday if you are going to be plugged in all the time. Might as well stay at home and plug in. Link to comment Share on other sites More sharing options...
MrPin Posted July 24, 2015 Share Posted July 24, 2015 why bother going on holiday if you are going to be plugged in all the time. Might as well stay at home and plug in. A good point! I go on holiday by watching exotic destinations on the internet. Saves all that airport hassle. Link to comment Share on other sites More sharing options...
winkie Posted July 24, 2015 Share Posted July 24, 2015 Fixed for you ...and they make their money by confusing their customer and purposely withholding information that they know would enable them to save money, hoping and wishing they will waste their money by passing it foolishly into their laps/pay packets/dividends.....says the same for many targeted, for profit organisations/corporations...... Link to comment Share on other sites More sharing options...
Bossybabe Posted July 24, 2015 Share Posted July 24, 2015 According to the story she did ? And ignored the warning texts? Link to comment Share on other sites More sharing options...
long time lurking Posted July 24, 2015 Share Posted July 24, 2015 And ignored the warning texts? Well a warning text is not my definition of a cap a cap stops any further use, if i hit my cap i have to top up ala PAYG Link to comment Share on other sites More sharing options...
Gigantic Purple Slug Posted July 24, 2015 Share Posted July 24, 2015 And ignored the warning texts? I think you have to go on the reasonable use basis. There are only two kinds of users who are going to run up a bill like that knowingly. The first is corporate. The second is someone extremely wealthy. Even in these cases the people that would run up these sorts of bills knowingly are vanishingly small, small enough for the phone company to filter for them. It does appear that something was not quite right with the warning system, which is why they reduced the bill to a mere 3K. Hard to tell in these rage inducing stories what really went on. The real issue actually isn't these massive bills, but the intermediate ones that have probably been run up by thousands of people totalling several hundred quid by accident. Link to comment Share on other sites More sharing options...
Bloo Loo Posted July 24, 2015 Share Posted July 24, 2015 thatll teach her not to stream her sunbavin live on the interweb Link to comment Share on other sites More sharing options...
Habeas Domus Posted July 24, 2015 Share Posted July 24, 2015 The other possibility is that she setup the phone as a wifi hotspot to run an iPad and then forgot about it, so on holiday the whole hotel could have been leaching her (expensive) bandwidth. As for the usage caps, the foreign telcos can take a few days to pass the billing info through to the UK, so by the time they turn off the connection its already way over the limit. Link to comment Share on other sites More sharing options...
Gigantic Purple Slug Posted July 24, 2015 Share Posted July 24, 2015 The other possibility is that she setup the phone as a wifi hotspot to run an iPad and then forgot about it, so on holiday the whole hotel could have been leaching her (expensive) bandwidth. As for the usage caps, the foreign telcos can take a few days to pass the billing info through to the UK, so by the time they turn off the connection its already way over the limit. Makes sense. Link to comment Share on other sites More sharing options...
200p Posted July 24, 2015 Share Posted July 24, 2015 Thank god for bigger entities that can call on the prowess of QE! Link to comment Share on other sites More sharing options...
SarahBell Posted July 24, 2015 Share Posted July 24, 2015 why bother going on holiday if you are going to be plugged in all the time. Might as well stay at home and plug in. Ae you going to look at your phone anywhere nice this year? Link to comment Share on other sites More sharing options...
happy_renting Posted July 24, 2015 Share Posted July 24, 2015 A good point! I go on holiday by watching exotic destinations on the internet. Saves all that airport hassle. Miss Melanie Melons is not an 'exotic destination'. On second thoughts..... Link to comment Share on other sites More sharing options...
porca misèria Posted July 25, 2015 Share Posted July 25, 2015 I'm on O2. Whenever I travel abroad, I get automatic texts from them that explain very clearly the costs of calls, texts, and data. Not easy to get any of that wrong. It's less clear on the cost of receiving incoming calls. Link to comment Share on other sites More sharing options...
workingpoor Posted July 25, 2015 Share Posted July 25, 2015 O2 charge £4 mb for data inside the EU Just been to Ireland and didnt switch off my data/roaming for most of the first day. When i had a look at my usage i had used 11mb just having my phone on, all that came from my apps auto updating i think. So £40 extra next month for nothing its a complete rip off. What happens to people who aren't tech savvy and spend 2 weeks in florida or Goa with their smartphone they just upgraded too i dread to think! Link to comment Share on other sites More sharing options...
MarkG Posted July 25, 2015 Share Posted July 25, 2015 30MB is barely once Facebook page these days, isn't it? Actually, I think even satellite data is less then four pounds a megabyte now. Edit: yeah, looks like about $5 a megabyte. Link to comment Share on other sites More sharing options...
TraineeRecluse Posted July 25, 2015 Share Posted July 25, 2015 I'm a computer programmer, and I develop Android applications in my spare time. I very rarely enable data on my Smartphone, because I'm worried about how "chatty" some applications might be, and how verbose and inefficient some network protocols can be. And that's before I start worrying about viruses. Am I just paranoid? Link to comment Share on other sites More sharing options...
up2late Posted July 25, 2015 Share Posted July 25, 2015 If only there was a way of representing this usage graphically in terms that a 19 year old would understand... Guess not. Link to comment Share on other sites More sharing options...
winkie Posted July 25, 2015 Share Posted July 25, 2015 Tip for all PAYG people...as you are aware in foreign climes you pay to make and receive calls so there may be a time when you need to top up overseas......one company it is free to top up so not a problem, another company it could be very expensive.... Check before you leave. Link to comment Share on other sites More sharing options...
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