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Bt Connection Charges


Willy Weasel

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HOLA441

This is my first foray into renting so I'm a bit wet behind the ears. I rang BT to transfer my telephone account to the place I'm renting and was told that as a phone line wasn't connected there would be a connection charge of £125. I immediately telephoned the agent (who had told me that the property did have a telephone line) that as this was for the permanent benefit of the property, I was expecting the landlord to pay it. I haven't heard back yet from the agent confirming whether the landlord agrees. Does anyone else have any experience of this?

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HOLA442
This is my first foray into renting so I'm a bit wet behind the ears. I rang BT to transfer my telephone account to the place I'm renting and was told that as a phone line wasn't connected there would be a connection charge of £125. I immediately telephoned the agent (who had told me that the property did have a telephone line) that as this was for the permanent benefit of the property, I was expecting the landlord to pay it. I haven't heard back yet from the agent confirming whether the landlord agrees. Does anyone else have any experience of this?

Yes I do. The current tenancy I have was advertised with a phone line but I soon discovered that while the property was being refurbished before I arrived the line was accidentally cut by the builder working in the roof space.

The landlord paid for the line to be installed again but I stayed in to make sure it was done properly.

If a property is advertised with a given feature it should have it when you arrive - simple as that.

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HOLA443
This is my first foray into renting so I'm a bit wet behind the ears. I rang BT to transfer my telephone account to the place I'm renting and was told that as a phone line wasn't connected there would be a connection charge of £125. I immediately telephoned the agent (who had told me that the property did have a telephone line) that as this was for the permanent benefit of the property, I was expecting the landlord to pay it. I haven't heard back yet from the agent confirming whether the landlord agrees. Does anyone else have any experience of this?

unfortunately that is quite common, and the landlord will not normally pay. Get a cable telephone line instead, which normally has no installation charge.

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HOLA444
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HOLA445

I'm relying on the fact that the Landlord via the agent made a representation (that the phone was connected and the Landlord just couldn't remember the phone number) upon which I relied to my detriment. If the Landlord refuses to pay up, I shall deduct it from my next rental payment in settlement of my claim for misrepresentation. Both my wife and I are solicitors and the Landlord knows this so I don't expect him to sue us ;)

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