Thursday, May 25, 2006

No competition in home energy sector

Guardian: Now energy firms don't care if they lose customers

Consumers struggling to pay gas and electricity bills that have almost doubled since 2001 are likely to despair at yet another huge increase in profits at a power company - and yet another warning that prices will rise this year.

Posted by webmaster @ 11:44 AM (612 views)
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1. Sebastian said...

Check you bills! I had a bad case with southern electric the other month.

We got a bill a few weeks before we moved out of our old house for about 25. We then moved house and requested a final bill, this came in at 90 odd. Obviously we were concerned as it didn't seem to add up. My girlfriend phones and basically says "I don't understand, can you please explain it to me". All they would do is fob her off with rising prices, cold winder and the computer says so.

I then took my turn and phoned up (explaining how it doesnt add up) and was fobbed off, by a different person with the same excuses. One guy said "that still only works out at about 35 a month"..At this point I say ok, give me a full break down which I can understand. He goes away and my phone cuts off..Sick of this I basically do the sums again, total units, cost per unit etc for the whole period of living there. I over estimate the costs and still come out to about the 30 we owe. I phone back (hear the same excuses, different person) and say I have this, yours don't add up, he goes away. "Oh sorry there was a computing error you were billed twice."

Be aware!

Thursday, May 25, 2006 12:59PM Report Comment

2. A said...

We tried to change our supplier from British Gas to Scottish Power. British Gas claimed they didn't receive the notification from Scottish Power so the changeover never happened. In the meantime Scottish Power started charging us for gas and leccy they were'nt supplying. British Gas were rather threatening. We are still trying to clean up this mess. Shady bastards the lot of them.

Thursday, May 25, 2006 02:01PM Report Comment

3. Ticktock said...

Have had similar with 'estimated' bills myself. Well worth actually checking your water meter if you have one. You'll be un-surprised to find that you over-pay quarter on quarter. Funny how these 'errors' are all one way, and how whenever you change Utility provider, your old supplier seems always to owe you 100 + to settle the account.
You can no doubt earn big money with all those overpayments while you can hold it.

Thursday, May 25, 2006 02:26PM Report Comment

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