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reddog

Anyone returned their mobile phone under warranty because of the battery?

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My Nexus 6 is 1year 8 months old.  The battery is now so rubbish it can barely take 30 minutes of light use (a bit of podcast listening and websurfing).

 

I have a 2 year warranty, so want to return it, but what will they offer me?  I am kind of thinking a new phone is not going to happen!!  Will they want to send it off for a repair which could take weeks?  (That would be a real pita as I have no other phone)

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11 minutes ago, Option5 said:

You could change it yourself, the batteries are about £15 (less on fleabay)

 

I have googled doing that, but the battery is not designed to be replaced, the phone is hard to take apart, and also there are no official spares, a lot of the replacements are below standard.  Could make things worse rather than better.

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25 minutes ago, DTMark said:

Just a thought: any chance the faulty item is the charger and not the battery?

Nice bit of lateral thinking, DTM.

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33 minutes ago, DTMark said:

Just a thought: any chance the faulty item is the charger and not the battery?

Unlikely, I use multiple charges at home, at work, and also a battery pack that I now have to use.  In each case after the battery is taken off the charger it plummets.

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21 hours ago, reddog said:

My Nexus 6 is 1year 8 months old.  The battery is now so rubbish it can barely take 30 minutes of light use (a bit of podcast listening and websurfing).

 

I have a 2 year warranty, so want to return it, but what will they offer me?  I am kind of thinking a new phone is not going to happen!!  Will they want to send it off for a repair which could take weeks?  (That would be a real pita as I have no other phone)

I returned a nexus 4 and they replaced it with a reconditioned one which worked fine. They actually sent out the replacement by 24hr courier and iirc the same courier picked up my broken one off me. 

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Lithium batteries really do not like being over about 80% charge for expended periods of time so dont fully charge your phone and dont leave it plugged into a charger when fully charged.

 

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On 18/08/2017 at 6:30 PM, reddog said:

My Nexus 6 is 1year 8 months old.  The battery is now so rubbish it can barely take 30 minutes of light use (a bit of podcast listening and websurfing).

 

I have a 2 year warranty, so want to return it, but what will they offer me?  I am kind of thinking a new phone is not going to happen!!  Will they want to send it off for a repair which could take weeks?  (That would be a real pita as I have no other phone)

Well done for perserverence. I bought a nexus, the battery life was awful from the start, it is so bad it gets switched on about once a week, most I can tolerate. I just use my work mobile now. I see the positive side, I spend so little time on my phones now.

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1 hour ago, SillyBilly said:

Well done for perserverence. I bought a nexus, the battery life was awful from the start, it is so bad it gets switched on about once a week, most I can tolerate. I just use my work mobile now. I see the positive side, I spend so little time on my phones now.

To be honest, it is the device I use most.

 

Apart from the battery it is a fantastic phone, would like to get another year of life out of it, because replacing it with the latest and greatest pixel will be expensive.

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  • 221 Brexit, House prices and Summer 2020

    1. 1. Including the effects Brexit, where do you think average UK house prices will be relative to now in June 2020?


      • down 5% +
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      • Even
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      • up 5%



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