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SarahBell

Phlebotomy

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Over the past few months we like most Surgeries have been fighting a plan to change how the local Phlebotomy Service is delivered. Unfortunately despite the many concerns raised the new system starts on 1 December. We received the following responses;-

The removal of fixed appointment slots for patients (apart from GTT patients) will offer more flexibility for patients to choose when and where they wish to attend for their phlebotomy service – this should also aid carers of patients who are likely to be assisting patients in terms of travel and mobility as they will have the choice of 4 hubs across XXXX, all providing the service between 8.30am and 4.30pm – the patient is in control of when and where they wish to access the phlebotomy service to suit their circumstances.

With regard to the parking on the XXX blah blah 

If a patient is unhappy with an aspect of any service they should make a complaint to the person or organisation providing the service first as outlined by the NHS complaints procedure - The contact numbers for XXXXXXXCommunity NHS Foundation Trust are 0800XXXXXXXXXXXX(Alternatively, you can complain to the commissioner of that service).


So if your GP surgery has done bloods for you in the past, they can't any more. 

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This happened here aeons ago. The result was that the two clinics were swamped. Then one of them closed, leaving only one open, at the local hospital.

I've waited there for up to two hours. It's easy to avoid the busiest times as I work at the hospital one session a fortnight. I know to avoid Wednesday for instance, when the haematology clinic is held and lots of patients are sent for phlebotomy. Friday afternoon after 3.30 is best. 

This move isn't an improvement for patients, except that phlebotomists tend to be better at finding veins that practice nurses!

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I just checked on-line with my surgery appointments booking service. Blood tests are still listed for this month at least. The practice nurse at my local surgery is quite expert enough at stabbing my veins.

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Just now, Travisher said:

I just checked on-line with my surgery appointments booking service. Blood tests are still listed for this month at least. The practice nurse at my local surgery is quite expert enough at stabbing my veins.

The above email was from a a different authority to me. I assumed it was wider than their area... 

I'll just look online:
 

Book an appointment

 
Due to the complexity of Practice Nurse Appointments, these are not available on line. Please contact the surgery between 0800 and 1830 to book a Practice Nurse Appointment.x

 

There are no appointments available for you to book.

Please contact your practice if you wish to book an appointment.

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57 minutes ago, Scunnered said:

^ Don't tell me:  it's like getting blood from a stone.

It is getting any appointment.

They waste money sending out a letter and a booklet about getting a smear... however they could have spent the booklet money ensuring there's a nurse available to actually do the bloody things.

 

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Do they give an explanation for why this is happening?  I've had blood samples taken at my local surgery a few times recently, and it's difficult to see any reason why that's not a sensible way to do it. It's not like they need specialist doctors or expensive equipment.

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9 hours ago, Scunnered said:

Do they give an explanation for why this is happening?  I've had blood samples taken at my local surgery a few times recently, and it's difficult to see any reason why that's not a sensible way to do it. It's not like they need specialist doctors or expensive equipment.

I believe your local surgery is in the black pudding business.

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The NHS is there for the convenience of the people who work it there, with a wierd Feudalism/Royal feel to it.

Patients come way down the list.

What did you expect?

 

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14 hours ago, Scunnered said:

Do they give an explanation for why this is happening?  I've had blood samples taken at my local surgery a few times recently, and it's difficult to see any reason why that's not a sensible way to do it. It's not like they need specialist doctors or expensive equipment.

http://www.spitalsurgery.nhs.uk/website/N85617/files/DRAFT Wirral Patient Voice Group-Minutes 200916 (2).pdf

Some stuff in there

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