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juvenal

Car Insurance Del Boys

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Received a quote from my car insurance broker this morning some 29% up from last year.

One sharp phone call from me to the broker. A call from him to the insurer. A call back to me from the broker saying the lowest the insurer could now quote was just below last year's price.

I accepted the revised quote.

Looking for mugs and ripping them off? I think so.

EA behaviour....

Be warned..........

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Sounds pretty typical. I got a high renewal quote one year so switched to someone else. When I phoned up to cancel the old one I got "You should've called us first, we would've been able to work something out." Well you should've given me that hypothetical other quote in the first place if you wanted to keep my business, good bye.

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Sounds pretty typical. I got a high renewal quote one year so switched to someone else. When I phoned up to cancel the old one I got "You should've called us first, we would've been able to work something out." Well you should've given me that hypothetical other quote in the first place if you wanted to keep my business, good bye.

Exactly the same situation with me recently. I've been with Admiral for the past 5 years. Their new quote was about £270/280. Went on a price comparison site & decided to go with eSure who quoted me £226, which I accepted. I called Admiral to cancel policy and only then the person said that the revised quote would have been £206. <_< Argh! Their lack of transparency has cost them my custom in the end.

In this information age, these insurance companies really must stop bullsh*tting their loyal customers like this.

:unsure: I even wonder if this breaches the principle of 'treating customers fairly' under the Financial Conduct Authority?

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Same here. Used to be 350, jacked up to 600 odd this third year with Allianz (no points or claims etc).

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:unsure: I even wonder if this breaches the principle of 'treating customers fairly' under the Financial Conduct Authority?

No the FCA aren'tconcerned about the price of a policy. Just that it meets the clients requirements.

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I use a specialist broker so never get any funny business - first quote is the best quote and beats the other specialists on my car (no point using comparison sites) and is generally lower than insuring a normal car of the same sort of spec.

GF however was quoted £1200 after she had a no fault crash - we'd already run the numbers before replacing her car with a bigger/more powerful one (she'd had a 1L Yaris for 7 years, went to a 1.6 Civic). One call and it was down to £500 with the same company.

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It's amazing how the price of your premium, aka your 'risk' can magically lower, often quite significantly when you declare that you'll be moving to a different company.

Try it on your next renewal - I was quoted £395 to renew, made up a figure of £175 with a different company and all of a sudden, I can renew at £160 with increased legal protection, whatever the hell that is.

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I use a specialist broker so never get any funny business - first quote is the best quote and beats the other specialists on my car (no point using comparison sites) and is generally lower than insuring a normal car of the same sort of spec.

I used a specialist broker when I had an abnormal car. Now I have a more normal car I still use the same broker.

Those "comparison" web sites compare quotes from companies all owned by the same lot. Just to see how much you will pay.

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Received a quote from my car insurance broker this morning some 29% up from last year.

One sharp phone call from me to the broker. A call from him to the insurer. A call back to me from the broker saying the lowest the insurer could now quote was just below last year's price.

I accepted the revised quote.

Looking for mugs and ripping them off? I think so.

EA behaviour....

Be warned..........

Eh no Standard business behaviour. I run term contracts for all sorts of services , data comms, infrastructure , service desk support et al.

So I am supposed to cut my throat on every renewal in case the client has got a weird and wacky quote from an under the arches outfit ?

We take look at the market, our relationship with the client and pitch it accordingly fairly for both sides.

20% or so will make for a discussion and we will revise in rare cases they will cancel. So why didn't you ring up the bromer as soon as you got the quote and say is that the best you can do? Inertia is a legit business strategy

Comparison sites are just another example of the ' frictionless' economy which translates into lower living standards for 99% of the population along with globalisation , minimum wage, downloading for free etc

By all means compare everything to the nth degree ignoring service , time taken to do etc, cost of change but then don't be surprised when they are no decent jobs left....

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Eh no Standard business behaviour. I run term contracts for all sorts of services , data comms, infrastructure , service desk support et al.

So I am supposed to cut my throat on every renewal in case the client has got a weird and wacky quote from an under the arches outfit ?

We take look at the market, our relationship with the client and pitch it accordingly fairly for both sides.

20% or so will make for a discussion and we will revise in rare cases they will cancel. So why didn't you ring up the bromer as soon as you got the quote and say is that the best you can do? Inertia is a legit business strategy

Comparison sites are just another example of the ' frictionless' economy which translates into lower living standards for 99% of the population along with globalisation , minimum wage, downloading for free etc

By all means compare everything to the nth degree ignoring service , time taken to do etc, cost of change but then don't be surprised when they are no decent jobs left....

-1

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I had a big leap (>£100, Hastings Direct) after a no-liability accident. I'd been with them a few years and each year it had gone up about ten or twenty which I didn't mind. When I challenged it they wouldn't bring it down. Their claim handling had been poor and they'd threatened to cancel my cover midway through a previous year through a mistake by them; so it wasn't like I was paying for a quality service.

Moved to LV which a friend had heavily recommended a few years back for their efficiency in dealing with a claim (and they weren't even her insurer, she was with the Post Office who were terrible, they were that of the car that hit hers and she switched to them) who quoted at my previous year level so I switched; I didn't seek out the cheapest quote but saved >£100 anyway.

I also went with LV for household and when I added solar panels I phoned them up to add them expecting an AP and admin charge but no, covered in the price, file note added and no admin fee. Which was nice.

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I had a big leap (>£100, Hastings Direct) after a no-liability accident. I'd been with them a few years and each year it had gone up about ten or twenty which I didn't mind. When I challenged it they wouldn't bring it down. Their claim handling had been poor and they'd threatened to cancel my cover midway through a previous year through a mistake by them; so it wasn't like I was paying for a quality service.

Moved to LV which a friend had heavily recommended a few years back for their efficiency in dealing with a claim (and they weren't even her insurer, she was with the Post Office who were terrible, they were that of the car that hit hers and she switched to them) who quoted at my previous year level so I switched; I didn't seek out the cheapest quote but saved >£100 anyway.

I also went with LV for household and when I added solar panels I phoned them up to add them expecting an AP and admin charge but no, covered in the price, file note added and no admin fee. Which was nice.

I had a slightly odd home insurance claim the other year with LV and they dealt with it well.

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Insure house via the Coop. Each year they try to increase the premium by 50-100%. Each year I simply sign up as a new customer for a much lower premium and usually some freebie. They must believe I'm stupid.

I've never made a claim either.

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Guest eight

Eh no Standard business behaviour. I run term contracts for all sorts of services , data comms, infrastructure , service desk support et al.

So I am supposed to cut my throat on every renewal in case the client has got a weird and wacky quote from an under the arches outfit ?

We take look at the market, our relationship with the client and pitch it accordingly fairly for both sides.

20% or so will make for a discussion and we will revise in rare cases they will cancel. So why didn't you ring up the bromer as soon as you got the quote and say is that the best you can do? Inertia is a legit business strategy

Comparison sites are just another example of the ' frictionless' economy which translates into lower living standards for 99% of the population along with globalisation , minimum wage, downloading for free etc

By all means compare everything to the nth degree ignoring service , time taken to do etc, cost of change but then don't be surprised when they are no decent jobs left....

When companies are trying to win business by who can give away the best toy, you know there really isn't much differentiation in the "product".

Since car insurance is legally mandated I would nationalise it.

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When companies are trying to win business by who can give away the best toy, you know there really isn't much differentiation in the "product".

Since car insurance is legally mandated I would nationalise it.

That in my opinion would be a disastrous money pit; you only have to look at the BBC to see what happens when an independent corporation gets a slice of the tax take.

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Guest eight

My car insurance, fully comp, no claims protector, £100 excess went up £3 this year...cost £96.:-)

I picture you in a paisley patterned Morris Traveller.

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I picture you in a paisley patterned Morris Traveller.

Mahoosive hedgehog-flattening polar bear choking Land Cruiser IIRC ;-)

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I picture you in a paisley patterned Morris Traveller.

No. Winkie will have a purple Pontiac.

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We take look at the market, our relationship with the client and pitch it accordingly fairly for both sides.

I agree with much of your post and I think the crucial word is 'fairly' - this is still important to a lot of people.

Lots of us are not hagglers, we don't want to trade in a Moroccan bazaar and we keep away from those meat auctions at the market.

We do a bit of research yes, and we sign up with an insurance company at the start. Come renewal time we expect to see a similar figure quoted maybe adjusted for inflation, and if it is and we have had no aggro with that company then we are happy to renew. They used to call it brand loyalty.

What happens when we have been with said company for 10 years, no claims, and they now bung 20% on last year's premium (negotiable apparently?), we tend to think that they are taking the p**s and don't bother ringing them up. We sign up with another company, never to return. Don't bother calling them either because they are now chancers taking advantage of our loyalty

That doesn't seem like good business sense but it is a model that a lot of companies adopt nowadays.

PS. Haggling is OK in the property market BTW!

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I agree with much of your post and I think the crucial word is 'fairly' - this is still important to a lot of people.

Lots of us are not hagglers, we don't want to trade in a Moroccan bazaar and we keep away from those meat auctions at the market.

We do a bit of research yes, and we sign up with an insurance company at the start. Come renewal time we expect to see a similar figure quoted maybe adjusted for inflation, and if it is and we have had no aggro with that company then we are happy to renew. They used to call it brand loyalty.

What happens when we have been with said company for 10 years, no claims, and they now bung 20% on last year's premium (negotiable apparently?), we tend to think that they are taking the p**s and don't bother ringing them up. We sign up with another company, never to return. Don't bother calling them either because they are now chancers taking advantage of our loyalty

That doesn't seem like good business sense but it is a model that a lot of companies adopt nowadays.

PS. Haggling is OK in the property market BTW!

Totally agree. I just automatically 'broke' my car and home insurance now without even thinking about it. Haven't got the nerve to do this with energy suppliers though as I have had terrible service experiences from that previously (just sticking with SSE for now on the basis of an easy life).

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Totally agree. I just automatically 'broke' my car and home insurance now without even thinking about it. Haven't got the nerve to do this with energy suppliers though as I have had terrible service experiences from that previously (just sticking with SSE for now on the basis of an easy life).

Energy suppliers are different in that they don't have an explicit policy of exploiting people who stay with them for several years.

They treat all of their customers equally; if they start losing too many to rivals then they will cut prices but you all get it and not just newly joining customers.

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Insure house via the Coop. Each year they try to increase the premium by 50-100%. Each year I simply sign up as a new customer for a much lower premium and usually some freebie. They must believe I'm stupid.

I've never made a claim either.

We were with the coop and come renewal time I told them we'd got a cheaper quote (we had) and they said, ok bye.

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