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Bt Bills Neighbours For Midnight Bosnia Calls After Scammers Connect To Line

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http://www.theguardian.com/money/2014/may/17/bt-bill-phone-teeing-scam

When Nikki Christie rang BT to ask why there were £93 of mystery phone calls to Bosnia and Guinea Bissau on her bill – calls she knew no one in the household could possibly have made – the response, she says, was unequivocal: "There isn't a fault on your line. Someone in the home must have made them."

But Christie was amazed, and then increasingly annoyed, to find that many of her neighbours were in exactly the same position. Seven homes, it transpired, in Pelham Road, South Woodford, in north-east London, had seen in total more than £1,000 of international calls added to their phone bills – some homes were charged as much as £250. The calls were all made on the same date – 19 April – in the middle of the night, while the neighbourhood was asleep.

Despite this, BT staff insisted Christie and her neighbours were liable – despite the fact that the only possible conclusion was that someone had managed to hack into the phone system and charged the calls to their accounts.

The residents are furious because it has since emerged that while this is a well-known problem in telecoms circles, no one at BT had told the call centre workers – and as a result, residents say, they spent hours talking to customer services and getting nowhere. The fact that Sky customers in the same road, who were similarly affected, had the problem efficiently dealt with only added to their sense of frustration.

What the residents of Pelham Road did not know is that they had been victims of something known as "teeing", or "teeing-in". This sees fraudsters physically taking over a victim's phone line, by connecting a handset and using it to make calls – often to foreign premium-rate numbers.

According to a telecoms veteran, it can happen at the green boxes on street corners, or most likely, at the junction box next to the victim's home. While it's a fraud that can happen to any of us, few people are aware of it, and the telecoms industry appears to want to keep it quiet.

I wonder how many times they get away with this stuff and nobody realises?

It's certainly a nasty surprise to find a bill like this arrive. First time I've heard of "teeing".

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http://www.theguardian.com/money/2014/may/17/bt-bill-phone-teeing-scam

I wonder how many times they get away with this stuff and nobody realises?

It's certainly a nasty surprise to find a bill like this arrive. First time I've heard of "teeing".

A couple of croc clips, or more professionally, a Krone connector, and an ordinary phone handset are all that would be needed.

If using a Krone connector, connection would take a fraction of a second.

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