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Is It Just Me?

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15,000 xmas temps at amazon, can't imagine their motivation to be too high given that most of em will be out on their ear come january

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I stopped reading at "from Amazon".

Yeah that was the clue for me too.

Gawd do you remember when you could go to a shop and buy things?

Having microdirect a few miles away has always been nice.

Edited by SarahBell

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Ive noticed this too mainly the attitude some of the young sales staff almost seem to think its beneath them to serve paying customers, they're never gonna pay off that underwater basket weaving £40k degree with that attitude in the workplace.

The other age groups aren't excluded - mainly at the level of minimum wage, minimum working hours, wage supplemented by benefits and tax credits. Usually the customer interface.

It's partly as a result of management not caring about day to day attitudes providing customers still appear.

Edited by billybong

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The other age groups aren't excluded - mainly at the level of minimum wage, minimum working hours, wage supplemented by benefits and tax credits. It depends on the individual but there often seems to be little effective supervision setting limits for that aspect.

It's partly as a result of management not caring about day to day attitudes providing customers still appear.

front line workers are often under threat of disciplinary if they spend too much time with clients in many organisations.

Asda- the average time per client at the till is measured...

call centres, the same

Insurance firms...face to face is discouraged ( I know this as one of the Loo clan works in one and was warned about spending too long with a difficult client seeking help)

its bad management thoughout....loyalty is neither encouraged nor earned at an organisational level...hence the staff dont give a damn unless they are interested in what they are doing...and that extra effort to put a friendly face on the firm is not rewarded....

Edited by Bloo Loo

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Not just you.

But as much as anything this is a sign of inflation and devaluation of your earnings.

Your money is not going as far, it is not buying service along with a product, in many cases it is buying a service or product engineered down to the least cost to perform its stated service/function. This include shorter product lifespan, unserviceability (cheaper to make an unserviceable item), expensive spares used to gouge as part fo the business model. etc.

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Last mile couriers are paid pennies by eg Hermes, and I expect very little by way of company training, so don't expect any kind of cross company standards. My local deliverer is brilliant though.

Last week I tried UPS shop to shop service as very cheap, and all done by more regularly employed staff (company shirts, company trucks etc). Very good delivery tracking, very fast, £5 next day. BUT they DEMANDED email and mobile number of recipient, and then didn't bother telling them to collect their parcel.

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People moan about a low quality of service, but price demonstrably trumps service quality on non-premium goods and services. (See Ryanair)

The issue of large organisations being abusive - both in terms of pay, conditions, tax avoidance etc. is all part of the wider symptoms of neo-liberal corporate statism (perhaps better named - corporate socialism), and how large organisations are kowtowed to at the expense of small businesses, hard-won individual freedoms, entrepreneurial capitalism, and even democracy itself.

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Personally, I've always found Amazon's service to be excellent. I suspect it has to do with the time of year (lots of temps and the retail hell of Christmas) - rather than a general trend.

Probably being run by British low quality spreadsheet managers and accountants rather than the original service-oriented ones.

Ryanair - I will never travel with (again).

Other companies - I will never use them again.

Other companies (Tesco) I only use under unusual circumstances (need to shop at 3am, no alternative local big supermarkets).

Other companies - their cutsomers should never use them (CityLink).

Eventually they will fail.

There seems to be a new mantra for some managers now - keep paring away until something breaks. Until then, pile on the pressure. Costs down until it breaks and then massive problems (but that was unforeseen....).

The customers have a duty to themselves to avoid the companies playing these games. But not easy.

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Probably being run by British low quality spreadsheet managers and accountants rather than the original service-oriented ones.

Ryanair - I will never travel with (again).

Other companies - I will never use them again.

Other companies (Tesco) I only use under unusual circumstances (need to shop at 3am, no alternative local big supermarkets).

Other companies - their cutsomers should never use them (CityLink).

Eventually they will fail.

There seems to be a new mantra for some managers now - keep paring away until something breaks. Until then, pile on the pressure. Costs down until it breaks and then massive problems (but that was unforeseen....).

The customers have a duty to themselves to avoid the companies playing these games. But not easy.

I knew City Link in their early days..did a lot of work for them...then it went all Corporate, the staff started their rebellion and its been downhill all the way..and thats not just because they stopped using my services...but I did nothing wrong, but new buyer sweeps clean.

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I knew City Link in their early days..did a lot of work for them...then it went all Corporate, the staff started their rebellion and its been downhill all the way..and thats not just because they stopped using my services...but I did nothing wrong, but new buyer sweeps clean.

"it went all Corporate" - perhaps that is the key. The original visionaries, customer oriented replaced by 3rd rate drones.

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I bought a Kobo from smiths and it broke after 5 months. I think that I sent them the cover by mistake.

I have to say that they replaced quite quickly and when they couldn't find the cover sent me money for a new one. I was very happy with the service.

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"it went all Corporate" - perhaps that is the key. The original visionaries, customer oriented replaced by 3rd rate drones.

Yes, the atmosphere changed.

Firstly, it was the founder (whom I never met) behind the regional manager I dealt with...the thrust of all our discussions and work was to make sure the customer got his delivery, the senders got picked up and we arranged everything with that in mind...and the input was from the manager to the guys on the floor.

Ive seen a number of entrepreneurial firms go from having a motivated workforce to couldnt give a damn following a sell off.

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Yes, the atmosphere changed.

Firstly, it was the founder (whom I never met) behind the regional manager I dealt with...the thrust of all our discussions and work was to make sure the customer got his delivery, the senders got picked up and we arranged everything with that in mind...and the input was from the manager to the guys on the floor.

Ive seen a number of entrepreneurial firms go from having a motivated workforce to couldnt give a damn following a sell off.

In times gone bye, small well motivated, disciplined armies won over bigger, less motivated or disciplined armies.

Same in business, if the larger ones weren't propped up by cheap debt and connections.

Annoying customers will cause problems for repeat sales. But the thing that really seems to kill companies is internal inefficiency when the suits get in charge.

Takes a long time, but pretty hard to turn around once established.

Managers ('leaders' - haha!) should be making it easier for their people to do a good job, not load them up and then add disciplinary to it.

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+10. John Lewis every time. They actually care about customers. I don't work for them either.

Well I have the opposite view on this, usually a degree of smugness from the staff at well regarded Companies...we're the best so you are f**king lucky to get through the door.......It's called complacency which is why the ''best'' are in fact always the worst. And the ''worst'' are always the best.

Worst service......

John Lewis

Marks and Spencer

Lidl

Asda.....because we are the best and don't you bloody well forget it when you come in

Best service.......

Wetherspoons

RBS

Tesco......because they are the scum of the earth and are trying harder

Thanks Wetherspoons, RBS and Tesco you have been bloody brilliant in 2013.

Edited by crashmonitor

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Tesco......because they are the scum of the earth and are trying harder

failing to open more than two tills.

You have to wait 10 minutes at least - probably longer (this is a full sized Tesco in the evening).

All the time other staff wander by chatting to the 2 staff at the tills, but seemingly doing nothing constructive.

Nearby manager studiously avoiding glares from 15 people queued up behind the 2 tills - queues running up the aisles so people can't get by.

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I am surprised anyone has the patience to reach a human voice.......either it is an automated voice, or you are forced to have a conversation with an automated voice (mind your accent) or that automated voice points you in the direction of an automated web site. ;)

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Yeah this is me. Just don't give a ******. It used to be 'do as you would be done by' but that gets you nowhere these days so now it's 'give as good as you get'. If the company are going to treat me like rubbish, welcome to the trash mount bitches.

Customers are collateral damage.

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Yeah this is me. Just don't give a ******. It used to be 'do as you would be done by' but that gets you nowhere these days so now it's 'give as good as you get'. If the company are going to treat me like rubbish, welcome to the trash mount bitches.

Customers are collateral damage.

You said it better than me- and without all the fancy verbiage :D

What I see is an attempt to use technology to micromanage employees into doing what they might have done willingly if they were not being treated like sh*t.

And it won't work because the more they coerce people the more angry people will get- and that will leak out into customer service eventually.

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failing to open more than two tills.

You have to wait 10 minutes at least - probably longer (this is a full sized Tesco in the evening).

All the time other staff wander by chatting to the 2 staff at the tills, but seemingly doing nothing constructive.

Nearby manager studiously avoiding glares from 15 people queued up behind the 2 tills - queues running up the aisles so people can't get by.

I seem to be unlucky with service at just about every supermarket but Tesco just lately.

A case in point was Sainsbury's this week. The checkouts were full so went to the cigarette booth with a basket of eight items, the guy on the booth had been stood idle for five minutes. Sorry, five items or less grunted at me.

Waitrose, the grudging free coffee. If they can't do it politely don't bloody well do it. I know you have got to be bloody grateful just to walk through the door of a Waitrose and grovel before the mighty one

Poundland, the item you want is down there pointing about sixty feet away. Have to come back five minutes later because its like looking for a needle in a haystack.

At least Tesco know they are scum and you are met by a friendly greeter and actually taken to items you can't find.

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I would go a step further and argue that a lot of young people are utterly disillusioned with the country as well as their employers (if they have any). Take the 2011 rioters, or the Islamist terrorists. Can't really imagine someone doing such a thing if they owned a three bed semi round the corner from their mum, where able to comfortably cover the mortgage, support a wife and two kids and save for retirement. Add in a dash of welfare dependency and a decade of unrestricted immigration you have a "perfect storm".

The housing issue has created a generation of young people who don't feel any real attachment to their homeland, nor do they feel any sense of owing the country something back. The elites of the UK are screwing them over day after day after day.

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Weren't the 2011 riots in fact 'race riots' - due to supposed/imagined/real/whatever mistreatment by the police against ethnic minorities. IIRC a few media outlets tried to twist it into an anti-austerity agenda at the time. You shouldn't pick and choose the narrative 4 years later and twist it into disillusionment and lack of employment. If they were rioting over being sh1t on, wouldn't the perpetrators have been of various races in equal measure?

As for the comment about Islamic terrorists, opninions like this are why so many people think this forum is full of barmy sorts.

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I've noticed a noticible drop in service at some places, most noticeably fast food outlets and convenience stores owned by the likes of Coop and Tesco.

With the fast food places around me Mcdonalds and Burger King are the worst for service. If you order onion rings in the Burger King around here the whole operation grinds to a halt and adds another 5 minutes onto the 10 you have already accrued waiting for your standard menu selection.

Standing at an empty till for minutes on end waiting for a staff member to notice I'm there seems to be standard practice for me at my local Coop / Tesco express. Management seems to be trying to copy the Lidl/Aldi work ethic without the pay and staff quality it seems.

While I'm an honest man, the temptation to empty the ciggie shelves and do a runner out of spite does on occasion cross my mind while waiting.

Edited by eztiger

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  • 399 Brexit, House prices and Summer 2020

    1. 1. Including the effects Brexit, where do you think average UK house prices will be relative to now in June 2020?


      • down 5% +
      • down 2.5%
      • Even
      • up 2.5%
      • up 5%



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