Sancho Panza Posted November 27, 2013 Share Posted November 27, 2013 Telegraph 27/11/13 'Insiders told The Telegraph that front-line call centre operations will be outsourced to a third party in the UK with the back-office operations off-shored to India. The restructuring will impact 2,000 staff, but actual job losses will be kept to around 1,000 as the bulk of front-line workers are being transferred rather than being made redundant. Union leaders fear the Npower call centre in Thornaby, near Middlesbrough, is "almost certain" to close. Outsourcing giant Capita is expected to take on the front line call centre work. The restructuring will follow a string of cost-saving announcements from Npower since RWE - its German owner - earlier this month announced plans to axe 6,750 jobs across Europe and warned of lower than expected profis for 2013.' Quote Link to comment Share on other sites More sharing options...
onlyme2 Posted November 28, 2013 Share Posted November 28, 2013 Marvellous..... http://www.thenorthernecho.co.uk/business/news/10843142._/ Move to India to save your job, Npower tells North-East workers 6:00am Friday 29th November 2013 in Business News Photograph of the Author Exclusive By Andy Richardson NORTH-EAST workers will be offered the chance to transfer to India to save their jobs, Npower has confirmed. Quote Link to comment Share on other sites More sharing options...
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