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Sancho Panza

Npower To Outsource Call Centres And Axe 1,000 Jobs

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Telegraph 27/11/13

'Insiders told The Telegraph that front-line call centre operations will be outsourced to a third party in the UK with the back-office operations off-shored to India. The restructuring will impact 2,000 staff, but actual job losses will be kept to around 1,000 as the bulk of front-line workers are being transferred rather than being made redundant.

Union leaders fear the Npower call centre in Thornaby, near Middlesbrough, is "almost certain" to close. Outsourcing giant Capita is expected to take on the front line call centre work.

The restructuring will follow a string of cost-saving announcements from Npower since RWE - its German owner - earlier this month announced plans to axe 6,750 jobs across Europe and warned of lower than expected profis for 2013.'

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