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New Build House Falling Apart

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My brother bought a detached house on a major builder's estate (I know, I know, he has young kids and needed to provide them a home) and the warranty/maintenance period expires in December.

Since moving in they have reported several faults and most recently a water leak via the roof. This is on top of a water leak from the piping systems. The first faults were somewhat minor and they "accepted" remedial works and having them come back to build a patio for the inconvenience. However, if the roof is now allowing water ingress (there is now visible internal water staining in all bedrooms) in less than two years then obviously going forward he is in an incredibly precarious position.

Where does he stand legally? What is the best and worst he could expect from them?

I want him to get a solicitor involved.

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I have never been a home owner but I though all new builds had a 10 year cover on them. This link may provide some useful information. Apparently 80% of new builds are covered but the cover changes after 2 years. There is a phone number to call for making a claim.

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In all honesty I have no idea, I have just heard this from my dad this morning. Thanks for the NHBC links, weird that googling didn't produce that information.

He works such long hours that I am just trying to save him some research or perhaps take some of the stress of him and his wife.

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As mentioned, the NHBC guarantee should cover it, but the first steps are to write (yes write) to the original builder and inform them of the problems and ask what they are going to do about it.

As mentioned, the NHBC cover is considerably less after 2 years, so get the letter written NOW, or else you might miss the deadline. After 2 years, the cover basically becomes "if it falls down, we'll rebuild it - everything else isn't covered".

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What did they expect after signing up to a lifetime of debt, a product worth having? Deary me they must be new to planet ponzi, not to worry in the time it takes to sell it on it would have quadrupled in price, then they can buy 4 of them. I think thats how it works.

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Actually they don't care about the resale price. It was supposed to be their family home for life. They only care that in less than two years their roof was built so poorly their children's rooms have damp in the walls.

We've got a solicitor and a surveyor involved, I'll come back to update.

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