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[Rented Flat] Broken Verbal Agreement

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I would try to be brief in explaining my issue. During the viewing of the flat, the estate agent informed me about the amount to pay to cover the utility bills; the flat is in building centrally managed. This was done verbally, however. when i went to sign the tenancy agreement, the person i dealt with was not present. The tenancy agreement was not specific about the utility bills payment and he forgot(?) to include the relevant information in my file folder. I asked his replacement who gave me the old scheme of payment from what the former estate agent explained to me. on a good will, actually, i had no other alternative, i signed the contract. I emailed subsequently the former estate agent who apologised for not including the relevant information. To my surprise he emailed me the cost which was higher than he intially told me. I have for this only the previous tenant and my partner as witnesses. When I reported that to him, he replied by saying that 's not what he would have said to me...and asked me to set up a standing order with a certain amount which exceeds the printed form given to me during the signature of my tenancy agreement; i still hold a copy of standing order form. He emailed me this morning asking me to sign an addendum in the request of the landlord, although i am sure he is lying as he wants to cover for his mistake, to pledge the payment of the higher utility bills cost....in one word, i am too gutted and feel stupid for believing him instead of having a signed letter in its regard. I am in a quite shaky position as my partner is extremely unwell and don't want her to get in anymore troubles. The problem is that financially i am just just and this extra unexpected cost will burden me further....what do you advise me please to do?


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Go to Citizens Advice and tell them what you have told us, and show them the paperwork you have and what you have been told. They will be able to advise you properly. The agent sounds like a scumbag (surprise surprise)

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I have for this only the previous tenant and my partner as witnesses.

Two witnesses, one of whom is not connected with you, sounds pretty good. Assuming you have the means to contact the previous tenant.

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