Jump to content
House Price Crash Forum

Archived

This topic is now archived and is closed to further replies.

guitarman001

Poor Compensation?

Recommended Posts

Summary: Opened a tin of tune and found a large (half the size of a thumb) plastic component inside whilst preparing a sandwhich (I said for my little sister but hey). If I'd have swallowed it I would have had some serious problems...!! Anyway, I sent a letter off to the company and attached the component.

Got a letter back with them admitting these things sometimes happen, with a £10 voucher to spend on their brand of tuna.

I'm not trying to get a king's ransom here... but TEN POUNDS!? My initial reaction is just take it and be done with it all; what do you think?

Share this post


Link to post
Share on other sites

Summary: Opened a tin of tune and found a large (half the size of a thumb) plastic component inside whilst preparing a sandwhich (I said for my little sister but hey). If I'd have swallowed it I would have had some serious problems...!! Anyway, I sent a letter off to the company and attached the component.

Got a letter back with them admitting these things sometimes happen, with a £10 voucher to spend on their brand of tuna.

I'm not trying to get a king's ransom here... but TEN POUNDS!? My initial reaction is just take it and be done with it all; what do you think?

try it again next week too

Share this post


Link to post
Share on other sites

I would have been more pi$$ed off if they'd asked for the plastic component back :lol:

Share this post


Link to post
Share on other sites

Silly boy, you should have taken a picture of it, still in the tin and then threatened to sell it to the press unless you get a big wad of hush hush money.

Reputation damage can be immense, i.e. a ratner moment.

5 years ago I had a pork pie. It contained a complete ball joint from a femur :o , I nearly broke my teeth on it. My GF at the time kicked up a massive massive fuss about it (we were outside the supermarket in question). She was initially fobbed off by the customer care guys. But the manager was smart enough to bung her a fair chunk of change to get her to shut up she spent it. I no longer eat pies of any sort.

17 years ago a security guard at xxxxxxxxxxxx accused me of being a thief I hadn't even gone in the store yet having just gotten off the bus he took me to one side and told me a bunch of chinks had come in to steal stuff. He was watching me, the manager happened to be somebody I knew and saw in horror what was going on as the guard was holding me by the cuff. I immediately went to the manager and complained. The guard was sacked there and then and I was given some 'it didn't happen kid' money.

You gotta kick up a fuss and threaten them somehow, these are the only things companies respond to.

Share this post


Link to post
Share on other sites

Summary: Opened a tin of tune and found a large (half the size of a thumb) plastic component inside whilst preparing a sandwhich (I said for my little sister but hey). If I'd have swallowed it I would have had some serious problems...!! Anyway, I sent a letter off to the company and attached the component.

Got a letter back with them admitting these things sometimes happen, with a £10 voucher to spend on their brand of tuna.

I'm not trying to get a king's ransom here... but TEN POUNDS!? My initial reaction is just take it and be done with it all; what do you think?

I had a similar experience, I found a small piece of glass in a tin of heinz baked beans.

From what people had told me I was expecting trucks to pull up outside my house full of heinz products, but no all I got was a corporate bull5h1t letter and a £10 voucher.

And yes I went through the same thought process but then decided there was little to be gained from taking it any further.

Share this post


Link to post
Share on other sites

I had a similar experience, I found a small piece of glass in a tin of heinz baked beans.

From what people had told me I was expecting trucks to pull up outside my house full of heinz products, but no all I got was a corporate bull5h1t letter and a £10 voucher.

And yes I went through the same thought process but then decided there was little to be gained from taking it any further.

As said its because you didn't kick up a fuss, kicking up a fuss is what gets things done and changes occurring. Those Yanks kicked up a fuss about 227 years ago.

Look at this woman in HKIA

It is painful to watch..... even more painful when you understand what she is saying.... but guess what? She got 3 employees fired from the company. Cathay gave her a large number of Free first class Cathay Flights AND bunged her about £30 grand so she wouldn't go on TV.

Share this post


Link to post
Share on other sites

I'm too old for this but I'm lead to believe if you are tech savvy and put your story on facebook out on social websites and your complaint goes viral then the above you were expecting may well of happened.

This was a few years ago so pre FB.

But yes I should've done more.

Share this post


Link to post
Share on other sites

Do you wish you HAD kicked up a fuss now?

My mistake was probably sending them the component. I still have a (poor) picture of it, though. And yes, I was expecting free tuna for a year!! I'm usually a pretty decent guy, but sometimes when you hear what other people get in these sorts of cases...

Saying that, my girlfriend had a similar experience years ago and also got a £10 voucher, so this seems par for the course... £10 is pittance, mind you!

I think you're right - you have to be a complete @rse and kick up a serious fuss to get anything. Unfortunately I'm not that sort of person and tend to go red-faced instead!

Share this post


Link to post
Share on other sites

A favourite trick when I was at school was to buy a pack of 20 cigarettes, smoke 19 and send the last one to the manufacturer with a note saying how disappointed we were with the cigarettes in that pack. A carton of 200 usually arrived by return post to the school.

Come to think of it, it was a good sales technique to send plenty of samples to a school :lol:.

Share this post


Link to post
Share on other sites

You should have kept the piece of plastic, sent them the photo and asked for reciprocity for not publicising their enormous error.

My brother in law was once charged £60 for a £6 pack of chicken breast by Sainsbury. It was part of a big shop, and wasn't discovered till he got home and looked at the till receipt. He immediately went back to the offending store - it was on a Saturday afternoon - and threatened to spill the beans about overcharging unless there was an immediate refund with reciprocity. He got a free £6 pack of chicken breast and £££ to keep his mouth shut.

Share this post


Link to post
Share on other sites

Seriously, how much £££ are you talking...!?!?

OK so just home and read the letter... they say it was a piece of BONE!! You never would have believed it looking at the thing....

Still disappointed with the £10 lol.

Share this post


Link to post
Share on other sites

Seriously, how much £££ are you talking...!?!?

OK so just home and read the letter... they say it was a piece of BONE!! You never would have believed it looking at the thing....

Still disappointed with the £10 lol.

Your big mistake was sending it back, you should have taken detailed pictures and sent them instead. Then worded the letter in such a way which suggest you don't how to deal with the issue and give them a first chance to deal with the situation before taking it further with trading standards (or what ever the relevant body was). You also need to ham it up a bit and say you are very concerned about it and will be investigating in to what it is and the potential harm it could have caused.

I would imagine the standard response to any foreign body in food is that it is bone, given they now have it you have no proof one way or the other.

Having said all this, I don't really go for the whole holding a company to ransom, if you have eaten a razor blade and cut yourself then yes you deserve compensation, other than that I'm not sure what people are expecting. The whole thing is generally self policing i.e. When I found a massive lump of gristle in a Peters Sausage role I stopped buying them and it put me off their products for ever. They sent me a voucher for £10 but I wasn't keen to repeat the experience so never used it.

Share this post


Link to post
Share on other sites

Last year I opened a packet of snacks - horrified by what I saw I wrote a nice letter to the manufacturer enclosing the spoiled snack and got a years supply of same(two huge parcels - worth £6-700 in fact so much there was no space in the house and most of it filled the car boot) and a letter from the CEO apologising quite profusely.

10 poxy devalued pounds, grhhh!

Edit: gilf pretty much described my route.. softly, softly not knowing what to do and putting the ball in the manufacturers court so to speak.

Share this post


Link to post
Share on other sites

I found a vein in my hotdog once, do I win a fiver?

Eeeewww, a friend had the same, but the vein was drawn out between a mince pie and his two front teeth.... a big bulgy blue vein....

Share this post


Link to post
Share on other sites

I found a piece of wood in a pack of co op crisps. Got £15 co op voucher. I bought £15 more crisps hoping to to multiply my winnings. It didn't work.

Share this post


Link to post
Share on other sites

I found a piece of wood in a pack of co op crisps. Got £15 co op voucher. I bought £15 more crisps hoping to to multiply my winnings. It didn't work.

I had a freakish spate of luck in the 1990s, I bought a twix and won another twix with the wrapper. I won 5 more then an icecream then one more twix... Best streak of luck I ever had.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

  • 284 Brexit, House prices and Summer 2020

    1. 1. Including the effects Brexit, where do you think average UK house prices will be relative to now in June 2020?


      • down 5% +
      • down 2.5%
      • Even
      • up 2.5%
      • up 5%



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.