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Darkman

£230 Fixed Charge To Repair A Laptop At Pc World

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Anyone checked the prices out in PC World recently? I knew they were steep, but £230 fixed rate for a laptop repair?? :o I couldn't believe what I was reading....

I popped in there as a last resort to look at a netbook that won't charge batteries anymore. The netbook cost me £200 over a year ago. PC World don't have a great rep for repairs anyway, so I just visited on a whim.

Even the guys on the counter laughed with me when I verified the charge was correct.

Rip-Off Britain alive and well.

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Ah, yes PC World. I suspect you are already aware but PC World is an umbrella of lots of companies who operate under that name.

I purchased a PC a month or so ago and had to exchange it with 2 days (faulty), and that was when I discovered that instead of those nice people er 'in store' fixing it under warranty or replacing there and then, as the companies are separate entities in their own right, they wouldn't touch it.

Great customer experience and of course, a great business model I'm sure you'd agree!

So where exactly did you buy it ? ...online ?

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Anyone checked the prices out in PC World recently? I knew they were steep, but £230 fixed rate for a laptop repair?? :o I couldn't believe what I was reading....

I popped in there as a last resort to look at a netbook that won't charge batteries anymore. The netbook cost me £200 over a year ago. PC World don't have a great rep for repairs anyway, so I just visited on a whim.

Even the guys on the counter laughed with me when I verified the charge was correct.

Rip-Off Britain alive and well.

Laughable. I treat them as disposable these days and just bin them when they go, current one cost £350 which is a lot compared to your netbook!

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If you're after a new one, my 10" Asus Eee laptop is amazing...bought a year or so ago for something like 300 quid. My other half's Sony Vaio (more expensive) is nowhere near as good, can't seem to get the resolution right and the text is always tiny.

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They charge £50 to transfer some files from your old computer to your new PC and another £50 to run a spyware checker. A 10 mtr CAT 5 cable is £49.

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I was thinking of setting up a white van man PC repair business a few years ago.

Problem was, people did not want ro pay or trust PC World to do their repairs so they wanted someone to do it much cheaper.

I did a number of jobs and asked people what they would pay - only one person offered a fair rate for the amount of work put in, one woman paid me with 4 cans of guiness for what took 3 days to repair.

But I was working out what people would and would not pay. People expected me to work for an hourly rate that they would not be prepared to work for themselves.

Add to that all the people prepared to do the work for cash in hand - all the hobbyists, etc. It was not a viable business model. People who, for example, needed some new memory expected their PCs to come back virus and torjan free, tuned up, no longer having browser redirects, etc, etc.

It was all the problems of corporate support 100 times over for a 1000 times less. I lost count of the number of people who openly told me how shocked they were at PC World prices whilst handing me their PC to repair - meaning they wanted a Technical Architect certified profession to work for less money than a boy in PC World.

I suspect PC World has now ramped up the prices even more to simply get people to chuck their old box and buy new.

I am told there is a glut of i3 chipped PCs/laptops in the World which, by now, should have been well out of the way with the i7 as the premium CPU and the i5 as the mid-range. Alas, as people have not been buying there is a glut of the older chips allegedly.

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Btw, do that PC World charges include VAT?

I saw a poster in a chippy this week - boy offering pc repairs for no call out charge and charging stuff like a fiver to install RAM, tenner to change video card or do a virus check. There was no way he could make a living doing that so is either a hobbyist or a boy on the dole.

Can you imagine a plumber of spark working for no call out charge? I watched one of those undercover tradesmen dodgy workers progs last week and some spark was on there. He showed a job and then quoted how much a legit spark should charge for 90 minutes of work - it was nearly £300. The dodgy boys who later turned up charged double.

Frankly, I was shocked that the legit spark was charging £300 - one of those per day...

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To prepare a new Desktop for a Business, transfer files and emails together with IE favourites and various other files, to transfer Sage Payroll and install certain other software. Time taken 2 hours.

My price 1 x £350 Freezer from their stock, delivered the same day and installed. Magic

To complete their end of year payroll, print off records for their files, submit to HMRC on-line. Gratis. ;)

If Mrs CTT`s washing machine breaks down their Engineer comes the same day Sunday to Saturday repairs for no charge. B)

No IT qualifications, self taught over 20 years and have turned down many requests for help from a couple of large Companies.

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I was thinking of setting up a white van man PC repair business a few years ago.

Problem was, people did not want ro pay or trust PC World to do their repairs so they wanted someone to do it much cheaper.

I did a number of jobs and asked people what they would pay - only one person offered a fair rate for the amount of work put in, one woman paid me with 4 cans of guiness for what took 3 days to repair.

But I was working out what people would and would not pay. People expected me to work for an hourly rate that they would not be prepared to work for themselves.

Add to that all the people prepared to do the work for cash in hand - all the hobbyists, etc. It was not a viable business model. People who, for example, needed some new memory expected their PCs to come back virus and torjan free, tuned up, no longer having browser redirects, etc, etc.

It was all the problems of corporate support 100 times over for a 1000 times less. I lost count of the number of people who openly told me how shocked they were at PC World prices whilst handing me their PC to repair - meaning they wanted a Technical Architect certified profession to work for less money than a boy in PC World.

I suspect PC World has now ramped up the prices even more to simply get people to chuck their old box and buy new.

I am told there is a glut of i3 chipped PCs/laptops in the World which, by now, should have been well out of the way with the i7 as the premium CPU and the i5 as the mid-range. Alas, as people have not been buying there is a glut of the older chips allegedly.

What you describe here seems to be an inherent problem with the economy.

People wobble on about the minimum wage should be more etc. but, a fundamental problem is it's customers/public themselves who aren't prepared to put their hands in their pockets to pay someone else a fair wage.

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My laptop is a macbook, from the local mac shop which is really just a franchise at the printing office of the local paper.

A couple of years ago the disc died. Being a mac, it was more fiddly than a normal laptop (let alone desktop) and I took it back to the shop. It was well out of the three year warranty, but they nevertheless fitted a new disc and installed MacOS for me, but only charged the cost of the disc itself.

The Mac may cost more up-front, but seems to have saved money later :)

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client gave me an HP laptop to repair..cooling fan failed.

I said I would "have a go".

the cooling, fan...easy repair on a PC. was under the Laptop motherboard.

20 mins and 30 different micro screws, 8 components spread over the office and the offending article is out.

£50 or so for the part from HP supplies plus carriage, then trying to put it all back together, with broken clips ( age weakens them) and pulled microsockets, I admitted to the client that it would probably take two hours to put back, and of course, the fan MAY not have been faulty all along.

He bought a new one from me, complete with latest OS, 2 years warranty and for only about £100 more than My estimated repair.

So no, PC World are not unreasonable in that case, but for a HDD replacement or most other work?

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My laptop is a macbook, from the local mac shop which is really just a franchise at the printing office of the local paper.

A couple of years ago the disc died. Being a mac, it was more fiddly than a normal laptop (let alone desktop) and I took it back to the shop. It was well out of the three year warranty, but they nevertheless fitted a new disc and installed MacOS for me, but only charged the cost of the disc itself.

The Mac may cost more up-front, but seems to have saved money later :)

Hard disks usually slide in and out in a trice...same with DVD writers, Memory, wireless adapters etc on a PC.

How much was teh Mac disk?....I bet it was double a PC one, and probably the exact same kit.

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I was thinking of setting up a white van man PC repair business a few years ago.

Problem was, people did not want ro pay or trust PC World to do their repairs so they wanted someone to do it much cheaper.

I did a number of jobs and asked people what they would pay - only one person offered a fair rate for the amount of work put in, one woman paid me with 4 cans of guiness for what took 3 days to repair.

But I was working out what people would and would not pay. People expected me to work for an hourly rate that they would not be prepared to work for themselves.

Add to that all the people prepared to do the work for cash in hand - all the hobbyists, etc. It was not a viable business model. People who, for example, needed some new memory expected their PCs to come back virus and torjan free, tuned up, no longer having browser redirects, etc, etc.

It was all the problems of corporate support 100 times over for a 1000 times less. I lost count of the number of people who openly told me how shocked they were at PC World prices whilst handing me their PC to repair - meaning they wanted a Technical Architect certified profession to work for less money than a boy in PC World.

I suspect PC World has now ramped up the prices even more to simply get people to chuck their old box and buy new.

I am told there is a glut of i3 chipped PCs/laptops in the World which, by now, should have been well out of the way with the i7 as the premium CPU and the i5 as the mid-range. Alas, as people have not been buying there is a glut of the older chips allegedly.

We have a young neighbour who charges about £35 an hour and has been going at least a couple of years. We've used him twice and I'd certainly ask him again.

Mind you he lives with his folks so I guess living costs are relatively low.

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Hard disks usually slide in and out in a trice...same with DVD writers, Memory, wireless adapters etc on a PC.

How much was teh Mac disk?....I bet it was double a PC one, and probably the exact same kit.

That has always been the case, but my current laptop has an arrangement where the hard disk plugs into a small "daughter board" and is secured by double sided adhesive tape. The daughter board converts the SATA connector to a miniature ribbon cable that fits into a connector on the motherboard. Still easily doable, but you have to be careful peeling the daughter board away from the hard disk.

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....not to do with PCs but very relevant, recently I have found any large company you talk to about their product or service will almost certainly go on to try to sell you something....called my energy supplier the other day about something, once they had answered my query they proceeded to try and sell a boiler maintenance and service policy costing lots......I say I have a nice 'gas safe' engineer that lives down the road who I can call if required, if my pipes burst etc etc. So rather than use the services of big companies (that are not cheap) it is quite good practice to get to know your local trusted self employed specialists use them and recommend them....word of mouth and a good recommendation from a reliable local source beats any other means of doing business. ;)

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I've done some PC repair work for mates/business acquaintences. Nothing major, just virus cleaning, OS installing, hard disc additions etc...

My experience has always been that as soon as you touch someone's PC, any problem from that point onward is your fault. I've long since given up such things and the only thing Im prepared to do now is accompany them to Staples, help them choose a new machine, and set it up for them.

For the above I usually get a nice spot of lunch and a very handy 5% on my Staples gold card.

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I had to take something back to PC World once. I only got what I was entitled to when it became clear to the manager that I knew my rights, was not going to leave and was good at shouting.

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I had to take something back to PC World once. I only got what I was entitled to when it became clear to the manager that I knew my rights, was not going to leave and was good at shouting.

PC world is great, I use it a big like a real world version of a web browser. You can check out how products look in the flesh before going back home and ordering online.

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I've done some PC repair work for mates/business acquaintences. Nothing major, just virus cleaning, OS installing, hard disc additions etc...

My experience has always been that as soon as you touch someone's PC, any problem from that point onward is your fault. I've long since given up such things and the only thing Im prepared to do now is accompany them to Staples, help them choose a new machine, and set it up for them.

For the above I usually get a nice spot of lunch and a very handy 5% on my Staples gold card.

Indeed, and you also shouldn't help friends or relatives with their system.

To all those people fixing laptops on here I say don't bother and just buy a new one - the only things worth touching are the disk drives, BluRay and possibily a small RAM upgrade - everything else is generally a pain and will cost more in your time than you spend on a new device.

Now servers and desktops are a different matter as they are designed to be modified and repaired.

In general I keep important and long term stuff on a server (even at home) and use a laptop for browsing or drafting before putting on the server. Laptops, netbooks etc should really be disposable, for one you could always drop them, so don't leave all your data on one without a backup.

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I've done some PC repair work for mates/business acquaintences. Nothing major, just virus cleaning, OS installing, hard disc additions etc...

My experience has always been that as soon as you touch someone's PC, any problem from that point onward is your fault. I've long since given up such things and the only thing Im prepared to do now is accompany them to Staples, help them choose a new machine, and set it up for them.

For the above I usually get a nice spot of lunch and a very handy 5% on my Staples gold card.

I think everyone would second that. I think every support person in the land knows "you touched it last" syndrome. I think the problem of fixing PC's today is everything has been made so bloody easy. I know there will always be PC numpties but really from USB, plug n' play and system restore it's a wonder anyone pays anything for PC "repairs" anymore.

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Yes, anything that goes wrong in the future is your fault.

I simply no longer touch other people's PCs now. I refuse to do so.

The mindset is incredible if you think about it. None of them would work for a day or longer for peanuts but that is what they expect, then they want it all done for nothing and then blame you afterwards when other things go wrong.

I remember when I was putting in servers and desktops for a bank I had a 'friend' who rang me up 4 in the morning because his HD was full and a couple of hours on the Dell helpline had not helped him - he had deleted all his Windows 95 files that he had never used and then Windos would not boot.

Fecker kept me on the phone for hours stressing me out, then told me that I was no good and he went back to Dell. Kant.

I was young and naive - today I would just put the phone down.

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  • 311 Brexit, House prices and Summer 2020

    1. 1. Including the effects Brexit, where do you think average UK house prices will be relative to now in June 2020?


      • down 5% +
      • down 2.5%
      • Even
      • up 2.5%
      • up 5%



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