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LazyPeon

Phone Line

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The BT line in my flat has gone dead. BT cannot see a fault remotely. They will send an engineer round but say if they find no fault, or a fault with anything 'within the boundaries of the property', they will charge me £125+

If the engineer charges me saying the fault is on the property, do I have to pay for a fault with the landlord's equipment?! If one of his water pipes failed I wouldn't be expected to pay the plumber - shouldn't this be treated the same? The sodding letting agent is telling me the phone line is an optional extra which they bear no responsibility for!

The phone line came with the flat, I just had to subscribe to it. The BT account is in my name. I don't beleive the cable is damaged anywhere, but I can't get to the cable on the outside of the building cos it's someone else's yard.

I pulled the faceplate off the master socket and put a basic phone into the test socket - still dead.

I opened the master socket and put my meter on the incoming A&B terminals and rang the number, as apparently you should get about 80volts when ringing - not a sausage.

Therefore it's not my equipment; the fault is at or before BT's master socket.

I opened the little BT junction box where the line comes in, hoping to test continuity but the connections are sealed plastic things and i'd have to do something evident in order to test. So I can't test the length of cable from where the line enters the building to the master socket, as apparently this is BT property and I can fined for messing with it! Bit of a sod that - they say I can be charged if the fault is on the property, but I'm not allowed to check anything before the master socket :angry:

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So the line just went dead all of a sudden? Do you happen to have just changed broadband supplier or anything like that? I had a situation like that before and it turned out that the broadband supplier had messed up our phone line connection at the exchange when they were hooking us up. I've had to get the phone engineer out to the last 4 properties that I've lived in. The other three times the line had just never worked after we moved in and every time it was a problem at the exchange. I shouldn't worry too much about calling them out especially if you still can't get a dial tone from the test socket behind the main socket for the house. I've also found that phone companies can never see the fault remotely.

A few years back I had the same thing. Took ages to convince the supplier there was something wrong with the line but eventually they investigated and discovered that some numpty had unplugged me from the big green junction box on the street, presumably while fiddling around with someone else`s line.

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The engineer discovered that someone had unplugged me at the exchange - he had no idea why! I haven't changed providers, though I had just had an argument with a Vigin tech helpdesk person about their excessive bandwidth throttling policy (i hadn't download anything for months, then I try to download one game demo and my connection speed gets crippled)

Edited by LazyPeon

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I had a similar saga with Talk Talk (with whom I have a combined line rental/voice phone/ADSL broadband package) last summer. Only this time they couldn't claim that the line was physically buggered within my premises, as the voice phone still worked: it was only the broadband that went down. After literally a week of badgering them and trying to convince the feckers that the problem wasn't my modem/router (I tried it in my neighbour's connection, and it synched up immediately), they finally admitted that the modem at the exchange to which mine was connected had hung. One press of the reset button at the exchange and the problem was sorted ... after literally about five hours on the phone to their helpline in total, most of it listening to Roger McGough poems while on hold.

I am loathe to leave Talk Talk, because the package also includes unlimited calls to the US and Denmark, which I make a lot of, and no other comparable packages do. But I guess they have to economise somewhere in order to give you that for your £20 a month ... and when anything goes wrong, you find out the hard way where that economising is.

Edited by The Ayatollah Bugheri

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I am loathe to leave Talk Talk, because the package also includes unlimited calls to the US and Denmark, which I make a lot of, and no other comparable packages do. But I guess they have to economise somewhere in order to give you that for your £20 a month ... and when anything goes wrong, you find out the hard way where that economising is.

I dont know if this will help you but when I was looking at phone lines I found that the Post Office line offered free International calls (only at the weekend) to a number of countries. I know Australia was one but could not tell you if the US and Denmark were included it may be worth a look?

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I dont know if this will help you but when I was looking at phone lines I found that the Post Office line offered free International calls (only at the weekend) to a number of countries. I know Australia was one but could not tell you if the US and Denmark were included it may be worth a look?

Most of the international calls I make are on weekday evenings. Many thanks, but at the time I did research this thoroughly and for my phone usage profile Talk Talk offered the best deal and by a significant margin.

The annoying thing is that apart from that one episode, they've been absolutely fine (I've been with them for a little under three years now). If only I could have got through to someone with their finger on that reset button sooner, a lot of angst would have been saved by all.

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Most of the international calls I make are on weekday evenings. Many thanks, but at the time I did research this thoroughly and for my phone usage profile Talk Talk offered the best deal and by a significant margin.

The annoying thing is that apart from that one episode, they've been absolutely fine (I've been with them for a little under three years now). If only I could have got through to someone with their finger on that reset button sooner, a lot of angst would have been saved by all.

Try their forum http://www.talktalkmembers.com in future, they've got staff on there who are more clued up than CS people.

D.

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The BT line in my flat has gone dead. BT cannot see a fault remotely. They will send an engineer round but say if they find no fault, or a fault with anything 'within the boundaries of the property', they will charge me £125+

....

I pulled the faceplate off the master socket and put a basic phone into the test socket - still dead.

I opened the master socket and put my meter on the incoming A&B terminals and rang the number, as apparently you should get about 80volts when ringing - not a sausage.

You don't need to go any further towards the exchange. BT are responsible up to the test socket. Don't let them plug the faceplate in.

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