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Washing Machine Engineers - Lend Me Your Ears

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got a new washing machine - getting rust colour stains on whites sometimes, cant see how it can be greaseballing as only very moderately soiled laundry going in (like tea stains)

- is it an internal component rusting on this new machine or something else? no rust in drum.

also, is it true that when socks go missing they are spun behind the drum and need to be retrieved by an engineer? in which case, best use one of those little bags to put the socks in while in the machine

thankin you

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