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Kenya Joins Outsourcing Fast Track

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http://www.telegraph.co.uk/finance/newsbys...fast-track.html

One of Kenya's leading outsourcing firms, Kencall, on Monday opened an office in London as part of a pitch at potential clients including the NHS and the Metropolitan Police.

In the past decade, Kenya's few outsourcing companies have started to poach business from India – which has 63pc of the world's offshore outsourcing – as well as the Philippines and Eastern Europe.

But the likelihood of British callers connecting to a Kenyan customer service operator has been limited by the fact that East Africa is the last populated part of the planet not connected to the rest of the world by internet cable. Instead, firms have relied on costly satellite links.

That is finally set to change. This month, two fibre-optic data cables laid along the floor of the Indian Ocean from the Middle East and south Asia will make landfall on Africa's eastern shoreline.

Each will have bandwidth of 1.2 terabits, which, according to Eric Nesbitt, Kencall's operations director, is "pretty much limitless".

"Overnight, comparatively speaking, we will see a huge cost benefit and a marked increase in service quality," he said. "We have been spending an average of £20,000 a month on our satellite communications. Once the fibre optics go live, that will come down something like 85pc, to £3,200."

Kencall's Nairobi base sits off a pot-holed road where heavy trucks throw dust over tin-shack shops and an occasional line of cattle amble past led by a Masai herder.

Now we can have British jobs for Kenyan workers.

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This month, two fibre-optic data cables laid along the floor of the Indian Ocean from the Middle East and south Asia will make landfall on Africa's eastern shoreline

In other news, PirateBay servers were relocated to Somalia today, following a drop of confidence in Sweden's ongoing plunder from Eastern Europe.

"Yarr, 1.2 terrabits is a fine deal in these here waters, ye salty sea dawg," a spokesman said.

Edited by Mixle

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