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3am Email Responses From Customer Services

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Do UK firms employ people abroad in other time zones to reply to UK emails and use English names to make them sound UK based?

Why do I ask - well I emailed a large retailer and asked them if my order was being sent. That was 10pm last Wednesday. 5.30am on Thursday morning I got a personal email back saying "Sorry you didn't receive the despatch email and I confirm your order should arrive with you today. Tricia [scottish name]."

Over this weekend I sent an email to a motoring organisation asking about a term. at 3am this morning I got a reply answering the query personally, from "Steve".

I can understand the motoring organisation, on call 24 hrs, may have people emailing at 3am. But the retailer?

Or are they all in India or somewhere like that?

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  • 284 Brexit, House prices and Summer 2020

    1. 1. Including the effects Brexit, where do you think average UK house prices will be relative to now in June 2020?

      • down 5% +
      • down 2.5%
      • Even
      • up 2.5%
      • up 5%

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