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Hybrid and online only agents (for example Purplebricks) have seen a downturn in the market share this July compared to last July. What has caused this impact do you think? I, like many others, would have assumed that given the boom in sales and the situation with covid would lead to online only becoming more popular. I read about this on an estate agent's blog which details the advertising behind online only agents but I would love to know some reasons why this may have happened - please feel free to speak in layman's terms, I'm somewhat new to this!