One of my recent experiences - waited outside for the agent to turn up half hour late. When he eventually turned up (his office when called claimed he was stuck in traffic) the current tenant had no idea we were coming. They had forgotten to book it, which made me wonder about the "stuck in traffic" excuse. As such the viewing (already late) was cancelled as the tenant refused access due to no appointment being made.
Anyway, being wary of "admin" fees, I asked and this conversation took place on the pavement outside:
me: Mate, do you charge an admin fee?
Oh its 75 + VAT each for referencing.
me: ok we can live with that
Oh and we charge 150 + VAT for the tenancy agreement
me: come off it you just photocopy the last one and change the name
No, we have a solicitor draw up a new one every time!
me: ok, guess we'll have to accept it
Oh and 50 + VAT "admin" fee
me: eh?
Oh and 60 + VAT checking out fee
At that point we left.
So, approx £500 in fees. And there was me thinking a tenant compensated the landlord for the use of the property with RENT. I think some of the agencies are pushing their fees up to compensate for the fact that they can't just pocket the deposit (bond) as easily as they used to.