Hi can someone help me in my dilemma?
I have a property that is currently being managed by letting agent, but due to poor customer service and lying about the amount of DIY that needs to be done on the property I wanted to terminate the contract.
I contacted the letting agent, who kept promising to put the following terms in writing:
I could have the property back through the following options:
1. Defaulting on contract at a cost of £500
2. Reduce letting fee to 10%
3. We find our own tenant
I chased them for 8 weeks and nothing came in writing, I finally spoke to someone else at the letting agent and they agreed for me take the property and that I could keep the tenant as I would be signing the tenants partner rather than the actual tenant- hence I would not break the contract.
Now I have learned that they think they are still managing the property. I rang the agent who threatened to take me to court if I did not oblige to the contract.
However they agreed verbally I could take the tenant, now this person is now on jury service and will not be returning to work for a few weeks
So that means I am stuck!
Can you advice me what to do, I don’t wish to continue with them as they are dishonest, they have slammed the phone on me on a number of occasions and I chase them for everything! Their customer service is appauling. Why should I pay them 12% of my rent only to be treated like dirt, I am paying good money for my services.
If I ask the tenant to terminate the Standing order with the letting agent next month, will my tenant have a black mark placed against her name legally? I don’t want to get her involved
However she will be paying me not them in the future!
Help I am confused what are my options?