Ok, so here it is.
I part own a scrap gold dealer in London, who also currently buy and sell gold coins. Some of you may know which one, but I will not be mentioning the name in the interest of not spamming.
We have started selling a few bullion bars and are going to launch into this in a bigger way in January. I'd like to canvass you to see what you'd like from your bullion dealer to try to help us deliver a better service to you. Obviously we'll be aiming to make a profit so they'll be no sales at spot minus a% or anything like that but we'd really appreciate your input in trying to deliver a service you'd all value.
Feel free to comment on any area you like, here are a few examples of areas where we'd like some feedback: -
We are thinking of offering:-
-Gold bullion (what demoninations would be popular, we can do 1 gram 1 kilo and the usual splits in between - what do you buy?)
-Offshore VAT free silver (any interest in this)
-What are your preffered methods of carriage?
-How important is lead time?
-We are probably looking to buy in from the public at spot -2% (for gold coins and bullion) is this value for you?
-Sale price reasonable premiums on 1kg / 500g / 250g bars? How about 1g 5g 10g, would these be of interest?
-How do you like to fix your price?
-We always aim to try to set ourselves apart on service, but how important is it to you?
-Would you always like to deal with the same person?
Hopefully you'll take this in the way it is intended and help us design a better service for you guys. I'm not trying to advertise my company and will keep that anon but I am trying to design a service that meets what you guys want us customers.
Thanks in advance,