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Santander, Grrrrr


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#1 Monkey

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Posted 03 March 2012 - 07:33 PM

I'm going to be buying a car, and i need cash, not much 1600 - so i transferred the money from my E savings to my current account, so i could take the cash out.

walked into the branch, went up to counter and the conversation went like this:

me: Hi, i would like to take 1600 out of this account *hands card over*
them: have you got an appointment?
Me: ?? no
them: so you havent booked to take the cash out?
Me: no
them: we cant give you the money, you need to book 48 hours inadvance to take out anything over 500
me: what? i have not heard this, so your telling me i cant have my money then?
Them: yes, we need advanced waring to make sure we have the cash in branch
Me: for 1600, its not like i'm taking out 16,000, i could understand then, but its not alot of money in the grand scheme

a manager walks over, and ask's whats the problem

Me: i want ot take out my money, but as i havent book, so i have just been told i cant - so what are you going to do?

the manager looks in the till/cash register and said "i'll let you do it this time, but next time you'll have to book"

i was then met with a barage ofpointless "security" questions, including "what are you using it for" etc

but i find that a bit strange, you have to book to takeo ut more than 500.

this is part of a long list of "issues" i have with Santander, and add's to the reasons for leaving

#2 Pent Up

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Posted 03 March 2012 - 07:37 PM

I'm going to be buying a car, and i need cash, not much 1600 - so i transferred the money from my E savings to my current account, so i could take the cash out.

walked into the branch, went up to counter and the conversation went like this:

me: Hi, i would like to take 1600 out of this account *hands card over*
them: have you got an appointment?
Me: ?? no
them: so you havent booked to take the cash out?
Me: no
them: we cant give you the money, you need to book 48 hours inadvance to take out anything over 500
me: what? i have not heard this, so your telling me i cant have my money then?
Them: yes, we need advanced waring to make sure we have the cash in branch
Me: for 1600, its not like i'm taking out 16,000, i could understand then, but its not alot of money in the grand scheme

a manager walks over, and ask's whats the problem

Me: i want ot take out my money, but as i havent book, so i have just been told i cant - so what are you going to do?

the manager looks in the till/cash register and said "i'll let you do it this time, but next time you'll have to book"

i was then met with a barage ofpointless "security" questions, including "what are you using it for" etc

but i find that a bit strange, you have to book to takeo ut more than 500.

this is part of a long list of "issues" i have with Santander, and add's to the reasons for leaving


They are all the same. Couldn't take 1000 out of Halifax some time ago. Had to convince them like you did. They said it would have to be a one off too.
Remember that buying a house is a highly leveraged investment and can result in losses that exceed your initial deposit. Buying a house may not be suitable for everyone, so please ensure that you fully understand the risks involved.


"The time to buy is when blood is running in the streets" Baron Nathan Rothschild

#3 interestrateripoff

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Posted 03 March 2012 - 07:45 PM

Do you think banks are they just to give you your money?

What sort of customer service would that be?
Proof that Brown had repeated IMF / OECD / BIS warnings over house prices and did nothing!!!
Looting: The Economic Underworld Of Bankruptcy For Profit
The exponential growth of debt and the unsustainability of debt
The logic of HPI @ 10% YoY means your 100k house would be worth 1.38bn in 100 years
Paying down my mortgage with money found on the street

It's time to sue the Bank of England / Federal Reserve for GROSS NEGLIGENCE
If DEBT is the problem REPAYMENT is the solution or you default

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New digest on the credit crisis and economy Part2 Part 3

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#4 OnlyMe

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Posted 03 March 2012 - 07:45 PM

Could have asked them if they had any toilet paper instead.

In fact you had a preference to be paid in toilet paper as it is maintaining its value better than money in the bank.

Edited by OnlyMe, 03 March 2012 - 07:46 PM.

"Asians make things and sell them to Americans, who borrow money from their suppliers (on the inflated value of their houses) in order to continue living beyond their means. Asians take their profits and either relend them to Americans...or use them to buy more productive capacity, in America and elsewhere.

For those who wonder where this trend will lead, we offer a guess: The average American will be left with a shoeshine kit and instructions on how to say 'please' and 'thank you' in Chinese...."

Bill Bonner.

Socialists want socialism for everyone else, but capitalism for themselves, while capitalists want capitalism for everyone else, but socialism for themselves.
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#5 Pent Up

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Posted 03 March 2012 - 07:49 PM

Do you think banks are they just to give you your money?

What sort of customer service would that be?


Good point. You're lucky you're money was there. Because not everyones is...
Remember that buying a house is a highly leveraged investment and can result in losses that exceed your initial deposit. Buying a house may not be suitable for everyone, so please ensure that you fully understand the risks involved.


"The time to buy is when blood is running in the streets" Baron Nathan Rothschild

#6 Russe11

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Posted 03 March 2012 - 08:03 PM

eastern european bank of the year according to banking magazine, well that what it said in my shareholder magazine

#7 singlemalt

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Posted 03 March 2012 - 08:05 PM

I had the same situation withdrawing 4000 from Natwest. The main branch in the City as well!

Teller: "Sorry you cannot withdraw that amount without an appointment and your passport".

Me: Really??? I've banked with you since I was 5 years old and you were dishing out the porcelain piggies. You didn't ask for my passport when I was depositing a similar amount a few weeks ago. Anyway I haven't got time to argue, I'll be back in 30mins with my passport, setup the 'appointment'.

If I didn't know better I'd say they were just stalling for time to have a quick whip-round.

#8 long time lurking

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Posted 03 March 2012 - 08:08 PM

Had the same problem with Halifax with 1500 last year had to threaten to close saving account ISA and move my current account before they gave in

Then closed the lot two day`s later only to find out that I had jumped from the frying pan into the fire

Edited by long time lurking, 03 March 2012 - 08:09 PM.


#9 jammo

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Posted 03 March 2012 - 08:58 PM

Oh dear, sounds like the cupboard is bare at your bank. I'd be worried personally. Certainly think about not having more than 500 in your account there. I'd also be tempted to run a credit check on them :lol: :lol: :lol:
Politics comes from the Greek (Poli - Many; Tics - Lies)

#10 Brendan110_0

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Posted 03 March 2012 - 09:05 PM

But if everyone asks for their money they don't have it..........oops, cats out of the bag!

#11 Monkey

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Posted 03 March 2012 - 09:10 PM

But if everyone asks for their money they don't have it..........oops, cats out of the bag!


the Tin Foil Hattist in me says that this proceedure is to slow/stop the possiblilty of bank run before its started. but it doesnt stop people moving money electronically - which i am not sure how that will effect the bank

#12 Pent Up

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Posted 03 March 2012 - 09:13 PM

the Tin Foil Hattist in me says that this proceedure is to slow/stop the possiblilty of bank run before its started. but it doesnt stop people moving money electronically - which i am not sure how that will effect the bank


You will never get you're money out in the event of a bank run. By the time you know there is a run on its too late. (unless you've only got <1000)
Remember that buying a house is a highly leveraged investment and can result in losses that exceed your initial deposit. Buying a house may not be suitable for everyone, so please ensure that you fully understand the risks involved.


"The time to buy is when blood is running in the streets" Baron Nathan Rothschild

#13 inflating

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Posted 03 March 2012 - 09:18 PM

This wasn't the case in 2010 when I asked for and got 1500 to 2K at Lloyds in one chunk, the exact amount eludes me but I gave no notice at all

They always ask what it is for and I usually reply "top class hooker"

#14 SNACR

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Posted 03 March 2012 - 09:19 PM

Got a feeling all RBS's small business accounts are going to Santander under some EU competition thing.

I'm not sure about them not having the cash because I've always found they can scrape together enough - then dispensed in awkward silence after I've had to ring my bank manager to get them to do it.

Would guess quite a lot of cash taken out to buy cars etc. privately never makes it back into a bank account. Perhaps if they offered a decent rate of interest...

#15 jammo

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Posted 03 March 2012 - 09:25 PM

But if everyone asks for their money they don't have it..........oops, cats out of the bag!


It certainly won't look good on their credit rating if people keep having to phone up the rating agencies (preferably whilst in the branch foyet) to see if they are good for more than 500
Politics comes from the Greek (Poli - Many; Tics - Lies)




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