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Santander - Maturing Fixed Rate Bonds.

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Normal bank/bs practice is a maturation form asking if you want your cash or want to reinvest all/part of it with the current provider. You complete it. They reinvest for you or send you your cheque.

My sons have large FRB's maturing this month, and both have received calls asking for them to phone a Santander adviser, who will no doubt pressure them to reinvest, and/or pitch financial products.

I've also unearthed a Guardian article 'Santander, I want to reinvest elsewhere. Why won't you return my cash?'

Anyone had experience of Santander delays/poor customer service, or high pressure selling tactics regarding bonds?


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